Returns Policy

Faulty, damaged or not-as-described items

If an item arrives faulty, damaged, or is not what you ordered, contact us as soon as reasonably possible, preferably within 48 hours of receiving it. We will resolve it by repair, replacement, exchange or refund depending on the circumstances. Your statutory consumer rights for faulty or misdescribed goods are not affected by this policy.

Returns within the warranty period

We accept returns within the warranty period, excluding items with physical damage:

• 10 days for Ex-UK refurbished items
• 30 days for new items

The outcome (repair, replacement, exchange or refund) depends on the circumstances. If a refund applies, we will tell you the refund method and expected processing time.

Ex-UK and refurbished laptops

Covered by the Warranty Policy for defects, and by the 10-day return window above (excluding items with physical damage).

Repairs

A repair is covered by the guarantee in the Warranty Policy, not by this returns policy. If a repaired fault recurs within the guarantee period, bring the device back with your job reference.

How to make a return

1. Contact us with your order number and a description of the problem (and photos, for damage).
2. We confirm whether the return is accepted and how to send or bring the item.
3. Once we receive and check the item, we complete the repair, replacement, exchange or refund.

Delivery

See our delivery information.

Contact

For questions, call +254748925325 or email priscomComputers@gmail.com. Branch addresses are on the Contact page.