Frequently Asked Questions
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Find answers to common questions about Priscom Computers, our products, delivery, warranties, and support.
Buying a laptop
Priscom Computers sells new and Ex-UK refurbished laptops from our Moi Avenue store (Rahimtulla Trust Building, 1st Floor, Shop 6). Every device is tested before sale and comes with a written warranty and a receipt showing the purchase date. We stock HP, Dell, Lenovo, Asus, Acer, Toshiba and Samsung.
A genuinely new laptop is factory-sealed, has an unactivated Windows licence, a battery cycle count in low single digits, and full manufacturer warranty. Priscom clearly identifies products as new or Ex-UK/refurbished before sale.
Yes, if you buy from a shop with a physical location, a testing process and a written warranty. Ex-UK business laptops (HP EliteBook, Dell Latitude, Lenovo ThinkPad) are built to last and are usually better value than a new budget laptop at the same price. The risk is mixed-part or untested units from vendors with no address. See our Ex-UK laptop testing checklist.
New laptops and desktops carry up to 12 months, depending on the manufacturer, model and supplier warranty applicable to that product. Ex-UK refurbished laptops carry a 3-month Priscom replacement warranty. Full terms on our Warranty Policy.
Yes — we supply laptops, desktops and IT equipment in bulk to companies, NGOs, government and schools, including supply on LPO. There is no dedicated corporate contact line — reach our Moi Avenue store on 0748 925 325 or info@priscom.co.ke to arrange a corporate order.
Computer & laptop repair
At Priscom's Luthuli Avenue workshop (White Ash Complex, Shop B13, Luthuli / Munyu Road junction) — Priscom's primary repair and technical-service location. We do screen replacement, keyboard replacement, battery installation, general repairs and maintenance, motherboard repair and charging-port repair, plus SSD/RAM upgrades and data recovery. MacBook repairs are not done in-house — Priscom receives the enquiry and coordinates the repair with a third-party specialist partner. Priscom will confirm the assessment, quotation and expected turnaround before authorised chargeable work proceeds, and warranty terms for referred MacBook repairs are confirmed with that quotation.
Screen replacement runs roughly KSh 4,500–6,500 for a standard 14"/15.6" HD panel, KSh 6,500–10,000 for Full HD/IPS, KSh 10,000–25,000 for touchscreen/convertible screens, and KSh 25,000–45,000+ for MacBook screens. Other repairs (battery, keyboard, board-level, charging port) have no fixed price — cost depends on the device and the diagnostics needed. A diagnostic fee applies and varies by device type and the work involved; it is not waived if a repair proceeds. No chargeable repair work proceeds until you have been informed of the diagnosis/quotation and authorise it.
Many straightforward repairs and upgrades, including a screen replacement with the part in stock, can be completed in approximately 30 minutes to an hour. Complex diagnostics, motherboard work, liquid-damage recovery, data recovery, specialist repairs and jobs requiring ordered parts may take longer. The expected turnaround is confirmed after assessment.
Yes — a 30-day workmanship guarantee on the replaced part and the workmanship. Details on our Warranty Policy.
Yes — we accept send-in repairs from outside Nairobi. Risk transfers to Priscom once your item physically reaches our shop; we're not liable for damage or loss in transit to us, but are once it's received. For a warranty-covered fault, return-delivery costs are initially the customer's unless otherwise agreed; if the claim is confirmed as covered, Priscom may cover or reimburse reasonable return-delivery costs where agreed in advance. For a paid, non-warranty send-in repair, the customer normally pays delivery costs to and from Priscom unless otherwise agreed.
Warranty, returns & delivery
Returns are accepted within the warranty period, excluding items with physical damage — 10 days for Ex-UK refurbished items, 30 days for new items. The outcome — repair, replacement, exchange or refund — depends on the circumstances.
Within Nairobi, delivery is by rider/delivery-errand service; outside Nairobi, by suitable courier or parcel services. Delivery cost and time are confirmed before dispatch, based on the delivery location and order size. You can also collect from either store.
Your Priscom receipt or the warranty sticker on the device — it shows the purchase date.
CCTV & accessories
Priscom doesn't publish a fixed CCTV package price — cost depends entirely on your specifications (camera count, resolution, storage and so on) and is quoted per job. See CCTV Installation or visit our Moi Avenue store for a quote.
Match three things: the connector tip, the voltage (V) and the amperage (A) — all printed on your original charger or on a sticker under the laptop. Bring the old charger or the laptop to our Moi Avenue store and we'll match it. We stock chargers for HP, Dell, Lenovo, Asus, Acer, Toshiba, Samsung and MacBook.
About Priscom
Two stores in Nairobi CBD: Moi Avenue (Rahimtulla Trust Building, 1st Floor, Shop 6 — retail showroom and corporate/institutional IT supply) and Luthuli Avenue (White Ash Complex, Shop B13 — Priscom's primary repair and technical-service location; products and parts may also be available there subject to current stock).
Both stores: Monday–Saturday, 8:00 AM–6:30 PM. Public holidays: 9:00 AM–6:00 PM (reduced hours, not closed). Closed Sundays.
Priscom Computers was founded by Onesmus Kibui Murimi, who also founded Priscom Solutions Ltd (software development). See About Us.
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