Customer Support
We're Here to Help
Our dedicated support team is ready to assist you with any questions, concerns, or assistance you may need regarding your Priscom Computers experience.
Phone Support
Speak directly with our support team
+254748925325
Monday – Saturday: 8:00 AM – 6:30 PM
Closed Sundays
Common Support Topics
Order Status & Tracking
Check your order status, track shipments, and get delivery updates.
Returns & Exchanges
Faulty or wrong item? See how returns work for new and Ex-UK items.
Product Information & Compatibility
Check specifications, condition and part compatibility before you buy.
Account & Profile
Manage your account, update information, and reset passwords.
Visit Our Physical Store
Address: Moi Avenue, Rahimtulla Trust Building, 1st Floor, Shop No 6, Nairobi, Kenya
Hours: Monday–Saturday: 8:00 AM – 6:30 PM (closed Sundays)
Note: Physical pick-up available at both Nairobi CBD branches. Delivery within Nairobi via rider; outside Nairobi via courier or SACCO parcel service.
Our Response Times
Phone Calls
Immediate response during business hours
Within 1-2 hours during business hours
Within 24 hours